Villa Rental Terms and Conditions

Booking

Before a booking can be accepted the booking form and a copy of the terms and conditions must be completed and signed by the designated party leader. The party leader must be 21 years or older and must take full responsibility for all payments and correspondence. 

All bookings are taken solely at the owners discretion.   The booking deposit (amount advised at time of booking) must be received within 7 days or your reservation may not be held. 

The balance must be paid in full ten weeks before the arrival date (the due date of the final payment will be shown on our invoice).  Failure to remit the final balance in line with these terms may result in loss of your dates and forfeit your booking deposit.   Bookings less than 10 weeks in advance must pay the full amount due including the security deposit. The final balance must include the security deposit.

Rental Times are 4pm on the arrival date to 10am on the day of departure.  If you require and earlier check in or check out,  please contact us.  We may allow earlier entry providing it is not a changeover day when previous guests are vacating the same day.
 

Cancellation

The client may cancel the holiday booked at any time after it has been confirmed.   If you need to cancel the booking the owners must be informed in writing. Cancellation prior to 10 weeks before the arrival date will result in loss of booking deposit only. Cancellation less than 10 weeks before the arrival date will result in total loss of rental charge unless we are able to re-let your reserved week(s).

We reserve the right to cancel the booking if the balance of the holiday is not paid by the prescribed time,  or the villa is not available for any reason.  Should we need to cancel the booking,  we will give as much notice as possible and where possible try to accommodate you elsewhere.

In the event of cancellation the security deposit will be refunded. Please plan for these possibilities and acquire adequate insurance.
 

Insurance

All guests should be covered by travel insurance, which carries adequate protection against delays and cancellation. It must also carry adequate medical insurance for the USA.

Our insurance does not cover your personal possessions lost or damaged when on vacation,  nor does it cover any costs you may incur if you have to cancel your booking.   It is the responsibility of the party leader to ensure all guests on the booking form have adequate cover.
 

Accommodation

This property is fully licensed for short term rental and Florida State law declares that everyone occupying the house must be listed on the booking form.  This includes small children and must be adhered to.  Whilst the villa has beds for more than 14 to allow for maximum usage flexibility,  the maximum occupation stated by Florida Law for this villa is 14 persons and this occupancy limit may not be exceeded.

The property may not be shared, sub-let or assigned to other persons. The party leader may be allowed to amend or add names on the booking form (provided the numbers are within the permitted limits) and they have written agreement from the owners before doing so. The party leaders name may not be changed. No amendments will be accepted after the arrival date.

The property will be available to clients after 4pm Florida time unless otherwise agreed. The property must be vacated by 10am Florida time on the day of departure unless otherwise agreed.
 

Owner Access

Access may be required by authorised personnel for maintenance or by the owners during your stay.
 

Smoking

The property is a NO SMOKING villa.

For the comfort and safety of all our guests SMOKING IS  NOT ALLOWED inside the villa.   Failure to comply with this clause will render this booking void and our management company have the right to evict your whole party from the home.

Smoking is ONLY permitted on the property when outside on the deck area but ashtrays must be used. Should any damage caused by cigarettes (including but not limited to cigarette and cigar burns) be found on any part of the property the appropriate charge would be deducted from the security deposit. 

If the management company find any evidence of smoking inside the villa during your stay this will be regarded as a serious breach of contract and you will be evicted immediately. All monies paid will be forfeited and you will be liable for a deep clean fee.  This will include but is not limited to, professional cleaning of all soft furnishings, linens, carpets etc as well as a "clean air" fee, to replace all air conditioning filters and de-odorizing costs.
 

Pets

NO PETS or ANIMALS are allowed in the villa.

Should pets or animals be found on the property a deep clean and carpet cleaning charge will be deducted from the security deposit and you may be evicted from the property.  This condition is strictly enforced.
 

Complaints

In the unlikely event that you may experience any problems with the property in the first instance you should contact the management company who will do their best to assist you and remedy the matter as soon as is practically possible.

Should the problem remain unresolved, the owners should be notified as soon as possible. Please note we are 5 hours ahead of Orlando in time. Complaints or problems reported after the departure date will not be accepted or considered.
  

Neighbourly Conduct

The guests should occupy the property in a responsible and dignified manner.

Please act in a courteous manner towards your neighbours who may be permanent residents and  keep noise to a minimum during early mornings and late evenings, particularly around the pool and patio areas.  Excessive noise may result in a visit from the on site security or even the local Sheriff. This could lead to your party being excluded from the property without refund.  
 

Security

Guests are expected to take all reasonable security precautions, including locking all doors and windows and activating the alarm whenever they leave the property.  Failure to secure the property may result in loss of security deposit.
   

Construction Works

The property is situated on a development where construction is ongoing.

The development may also consist of residential and vacation homes. Therefore, the owners and the Management Company cannot be held responsible for any ongoing construction, alterations to existing houses or any noise as a result thereof on or around the resort.
 

Security deposit

A security deposit is required.  The amount of the deposit will be shown on the booking form.

The deposit will be returned to the party leader when we have received confirmation from our management company that the property and all its fixtures and fittings are in the same condition as when you arrived,  the contents are intact and that you arrived and vacated the property within the agreed times and dates.  This is usually within 14 days of your departure.

Any breakages must be notified to our management company as soon as possible.  To protect yourself from possible charges against your security deposit please inspect all rooms, including the pool and patio area immediately upon your arrival and let the management company know of anything that might be construed as damage (e.g., burns on counters, furniture or carpet; torn screens; major stains on carpet or walls; stained or torn upholstery; etc.)   Should any damage exceed the value of the security deposit,  the client is responsible for the costs of repair or replacement to remedy any damaged or missing items.
 

Pool Heating

If pool heating is required there is an additional charge. The owners cannot guarantee the temperature of the pool as this will vary according to different factors, mainly the prevailing weather.

We recommend pool heat between October and May.

If you require pool heat please order it at time of booking wherever possible as the heating of the pool takes time (we will normally turn on the pool heat a few days before you arrive). Guests may not interfere with the pool heating controls but contact our management company if problems arise. Any departures from this may result in loss of security deposit. 
 

Your Booking

Changes in fees (including fuel costs, taxes and exchange rates) and services mean that the price of your booking may change after you have paid your deposit.

We will absorb and you will not be charged for any increase equivalent to 5% of the price of your booking. We reserve the right to charge for any amount over and above the 5%. If this means that you have to pay an increased amount for your booking you will have the option of accepting the new charge or cancelling and receiving a full refund of monies paid.  The price of your booking will not change once the final balance has been paid.
 

Passports

All guests from outside the USA must possess a full machine readable passport and any visas required for entry to the USA.  It is the responsibility of the party leader to ensure that all guests have the correct travel documents, if there is any doubt please contact the UK or US embassy or passport agency for guidance.
 

Liability

The owners and their management company accept no responsibility whatsoever for death, personal injury, accidents, loss or damage to persons belongings however caused. The use of the accommodation and all amenities including the pool and spa and resort amenities are at the users own risk.

Children must be supervised at all times by a responsible adult, ESPECIALLY WHEN USING THE POOL AREA and at no time at all are the pool and deck door alarms to be tampered with.   GLASS is not permitted within the pool area.  Bicycles and other items provided are used entirely at your own risk.

We cannot accept liability for acts or omissions or of changes of third parties,  such as Airlines, Car Hire companies etc.   We can neither accept responsibility or liability for any accident, injury or illness sustained during your rental period,  regardless of how it may occur.  We cannot accept responsibility or liability for BellaVida resort services or amenities that are not available during your stay for any reason.
 

The 'land line' telephone in the home is provided as a service.  Due to the nature of the service we cannot guarantee 100% availability uptime,  but will endeavour to have any issues reported with the service resolved as quickly as possible.

In the event of an emergency,  the 'land line' (phones are located in the kitchen and master bedroom) and/or the alarm control box can be used to contact the emergency services.

The 'land line' telephone can also be used to make free local and toll free calls.

The 'internet' phone where available is provided on a trial basis and may be withdrawn without notice.  The internet phone allows guests to make long distance and international phone calls,  subject to a fair usage policy of up to 250 minutes of inclusive calls per week to landline phones in the USA, Canada, UK, France, Germany and Australia.  Calls to mobile and premium rate numbers,  or calls outside of the inclusive minutes per week are not included in the free call allowance.  The cost of any calls made to mobile or premium rate numbers, or calls in excess of the inclusive minutes may be deducted from the guests security deposit. If you anticipate making a large number of calls we recommend you let us know so we can ensure their is sufficient credit on the internet phone to cover your anticipated usage.  Should you exceed the fair usage allowance the internet phone service may be interrupted until the automatic top up takes place.

 

Villa Computer / Internet Access

The computer and internet service at the villa and clubhouse are provided as a service.

Due to the nature of the service, we cannot guarantee 100% availability 'uptime'. All users of the computer or Wi-Fi internet access agree to and must comply with the Acceptable Use Policy (AUP).

We do not exercise editorial control or review over the content of any Web site, electronic mail transmission, newsgroup, or other material created or accessible over or through the internet service. We may remove, block, filter, or restrict by any means any materials that, in the property owners sole discretion may be illegal or violate this AUP.

The property owners may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong.

The following constitute violations of this AUP:
This list is intended to be illustrative and not exhaustive.

• Illegal use: Using the Services to transmit any material (by email, uploading, posting, or otherwise) that, intentionally or unintentionally, violates any applicable local, state, national or international law.
• Harm to minors: Using the Services to harm, or attempt to harm, minors in any way.
• Threats: Using the Services to transmit any threatening.
• Harassment: Using the Services to transmit any material that harasses another.
• Fraudulent activity: Using the Services to make fraudulent offers.
  Forgery or impersonation: Adding, removing or modifying identifying network, message, or article header information in an effort to deceive or mislead is prohibited.
• Unsolicited commercial email/Unsolicited bulk email: Using the services to transmit any unsolicited commercial email or unsolicited bulk email.
• Unauthorized access: Using the Services to access, or to attempt to access, the accounts of others.
• Copyright or trademark infringement: Using the services to transmit any material that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.
• Collection of personal data: Using the Services to collect, or attempt to collect, personal information about third parties without their knowledge or consent.

Force Majeure

As with any other holiday, there are circumstances completely beyond our control, in which the property may not be available for your booking.

We cannot take any responsibility for,  and shall not be liable in respect of loss or changes caused by force majeure.  Examples of these circumstances (but not limited to) are destruction or severe damage to the property, strikes, fire, floor, closure of airports, weather conditions, war, riots, terrorist activity or any other event beyond our control.

In the event of "Force Majeure" prior to your arrival at the villa,  the owners will do their best to make alternative arrangements for you where possible. If they cannot or if the alternative arrangements are unacceptable to you, then they will refund all monies paid to them. This will be the full extent of the owners liability in such circumstances and the owners cannot be responsible for any other costs connected with any such cancellation, however arising.

In the event of "Force Majeure" while you are at the villa (for example the airport being closed on your departure date) we recommend you contact your insurance company as soon as possible as they should be able to help you with alternate arrangements.

All advertised features, including electronics and games room equipment, are provided subject to availability.  In the unlikely event a feature is unavailable for any reason (including but not limited to breakdown or damage) please notify the management company immediately so they can arrange repair or reinstatement of the feature as soon as is reasonably possible.  This will be the full extent of the owners liability in such circumstances and the owners cannot be responsible for any other costs however arising.
 

Law

This contract is subject to and shall be construed in accordance with the laws of England and all parties hereby submit to the exclusive jurisdiction of the English courts.

THE SIGNING OF THE BOOKING FORM CONFIRMS THE ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT ABOVE AND SHALL BE BINDING ON ALL THE PERSONS INTENDING TO OCCUPY THE PROPERTY WHETHER OR NOT SUCH PERSONS HAVE SIGNED THE BOOKING FORM.